Assistant Professor Ana Marija Dunaj, PhD, from the Department of Sociology at the Faculty of Croatian Studies, held the fifth workshop within the project DIGI-HR – Dimensions of Digital Inclusion and Exclusion in Croatian Society on Thursday, 29 October. The workshop focused on using services available through the e-Citizens (e-Građani) system. Held at the ZAC HUB of the Zagreb Centre for Independent Living, it aimed to develop the digital competencies of persons with disabilities, with an emphasis on using public services more independently.

In the introductory session, Dunaj explained how and why the e-Citizens system was established, its purpose and the opportunities it offers in everyday life. She presented the available service categories and ways to access the system, with particular attention to the Health Portal and access to digital healthcare services.

The workshop was interactive, incorporating questions, exchanges of experience and practical examples tailored to participants’ needs. An electronic identity card was activated together with the participants, introducing them to the specific activation steps and the use of a card reader. The importance of using digital identity securely and protecting personal data was also highlighted.

By combining explanations with practical activities, the workshop sought to strengthen participants’ confidence and independence in using digital services. Cooperation between the Department of Sociology and the Zagreb Centre for Independent Living contributes to efforts to reduce barriers to digital inclusion and make it easier for persons with disabilities to access information and exercise their rights.

The next workshop will continue to explore the e-Citizens system through further practical activities and an introduction to services based on participants’ interests and needs.